NY: When the school bus doesn’t come: One family’s story

Jun 9, 2026

Chalkbeat

Constant delays. No-shows. Missed class. Roughly 145,000 New York City students, 43% of whom have disabilities, rely on yellow bus service to get to school each day. It’s a sprawling system with 9,000 routes operated by more than 50 different companies at a cost of more than $2 billion a year. But sometimes, the buses don’t arrive at all. Parents are often unable to track buses or contact busing companies, forcing many families to pay out of pocket for cabs or keep their kids home from school.

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