The 74

Last December, after a year and a half of blind alleys, impenetrable paperwork, and bureaucratic stonewalling, it seemed like the complaints Sierra Rios had filed against her fifth-grader’s elementary school were finally getting a proper investigation. A lawyer in the Dallas office of the U.S. Department of Education’s Office for Civil Rights was asking hard questions of the school where Rios said her daughter, Nevaeh, was repeatedly denied special education services. But then, a few weeks into the probe, the San Antonio mother got a bounce-back email informing her that the attorney working on her case was no longer employed by the agency. As part of its plan to shutter the department, the Trump administration had fired 40% of the civil rights division’s staff and closed half of its regional offices. The March email did not say what would happen to Rios’ case. In May, she got a message asking for a form that had somehow not been transferred from Texas to the agency’s office in Kansas City, Missouri. Rios re-sent the document, but it no longer mattered. During the churn, she was told, the complaint had become too old to pursue.